Skullcandy Consumer Complaints All Reviews

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Skullcandy Reviews

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  • Horrible customer service



    This is my first and LAST time ordering or having anything to do with Skullcandy!! I ordered some hesh 2 Barcelona headphones for my son on Sunday December 19,2014. Paid the extra $27 for two day shipping. Wednesday the 24th arrives and nothing!! I call customer service and the woman tells me she can't find my order. Then she tells me her supervisor will check and see about my order and she will send me a email ASAP to let me know the status! Never received an email or the headphones!! My credit card has also had a hold for the $83 on it since Monday! So today I call back (December 26)... More...
    (Holiday shopping reviews)
    Carlos5272's Picture   Carlos5272    0 Comments   Comments
  • Very Poor Service of Customer Care



    I am the one,who is using the skull candy product. When I purchased the product (on 22 december 2013),I was really happy because of its sound But after just 15 days sound stopped coming out from one of the ear. As the only customer care center is in Noida(near my Residential as I my home town is in Bhiwani(haryana)) and It was very difficult for me to come to Noida(as It take 6 hours). Finally today,I went to noida customer care center.After a long conversation,they told to leave the earphone for 8 to 9 days and get back.It was really disappointing. This was really a very poor customer... More...
    (Repair Services)
    monark's Picture   monark    0 Comments   Comments
  • Hesh Headphones .



    Hello ! I'm a 13 year old from India and last year , I Bought Black Skullcandy Mamba Hesh Headphones for my birthday at the Dubai Airport and within the past year i have not dropped it , misused it etc and still within the past few months , their leather on the earcups has started to come off , I have to fiddle with my wire to get one side of the headphones to work and the plastic of the bar to set the height of the headphones is cracking on both sides :( . I don't know what to do about this and am extremely worried that my Skullcandys will be Spoilt soon ! I Do have a warranty... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    tirathsandhu's Picture   tirathsandhu    1 Comments   Comments
  • Skullcandy warranty voucher claim blues!



    Skullcandy's ear buds failed and I, a Canadian residnet ,applied for the warranty replacement. I heard nothing back and had to phone them about my claim and they emailed me witht he credit code number and insturctions how to claim it for product purchase. Things took the turn for the worse when i followed thier redempiton steps and tried to order the prodcut from their web site! I could not find the shooping cart to place the desired product it in! Felt really dumb and even invited my colleagues to solve this puzzle! We all tried very hard and gave up. I finally phoned their help desk... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    devwalia's Picture   devwalia    0 Comments   Comments
  • Skullcandy Headache



    When I ordered my nephew's Christmas present on December 2, I was thrilled to know that he would be receiving his gifts in time for the holiday and since shipping overseas to an APO address, I would need this extra time. Unfortunately, the package never arrived. The first time I called Skullcandy, the customer service representative couldn't help me, and would need to put in a request for a call back within 48 hours. I received no call back, and four days later, my second call to customer service included twenty five minutes of hold time waiting for the escalations department,... More...
    (Holiday shopping reviews)
    StaciBlair's Picture   StaciBlair    0 Comments   Comments
  • not here YET!



    I preordered the roc nation aviators on june 2nd ...I bought 2 day shipping. They changed the shipping date twice to june 21st and july 1st so I've been waiting a long time. It is now july 5th and I still have nothing. No email confirmation or anything...and I can't even log into skullcandy.com. what makes it even more frustrating is I called 6 times and they all told me the same thing..wait for the email. Customer service is terrible, I even sent about 3 emails. No one will tell me where my package is. I'm really frustrated that I bought this as a gift for someones bday on... More...
    (Shopping, Chain Stores)
    conwil2949's Picture   conwil2949    0 Comments   Comments
  • WORST EVER!!



    Ok no joke, I buy a pair of there lowrider headphones in the mall and after two days the headphones just stop working. I take them back to the mall and the guy says I have to send them back to the company. So I fill out the RMA request and wait a week for a response pay to have them shipped to them and dont hear anything for about a month, try to call for 3 days finally get someone on the phone to help me and guess what??? As soon as I get off the phone with him I get an e-mail saying my product will ship in a few days well that was on feb 17 and it is march 5'th and still no... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    crose360's Picture   crose360    0 Comments   Comments
  • Don't be fooled by the "Lifetime Guarantee".



    There's actually a SkullCandy walk-up booth in the Westfield Mall, downtown San Francisco. If I had to deal with this company via mail, from what these other reviews say, I'd be fuming rage right now. These products have a Lifetime Guarantee for anything that happens to them, and they mean anything at all except theft or loss. In the last two months I've been back to the SkullCandy booth to have my earphones replaced 4 times, and I'll be going there today for my 5th replacement! If they don't just fall apart on opening the package, one side will fade out or stop... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    TheDave's Picture   TheDave    0 Comments   Comments
  • Worst customer service



    I had ordered G.I. Stereo headphones on December 21 with FedEx overnight delivery expecting the package to arrive before or on Christmas eve. Not only did the order not arrive in time, but after several phone calls (many of them attempts without success)an incomplete order was delivered in early January. After many more attempts customer service ensured that the missing second pair of headphones would be sent immediately, however, I did not get a shipping confirmation nor a tracking number nor the headphones. Further attmpts to contact customer service were completely unsuccessful (about 10... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    olehar's Picture   olehar    1 Comments   Comments
  • Skullcandy = Bad Customer Service



    As I type this, I feel the most frustration pulsing through my veins I've felt in a long time. I went to their website (www.skullcandy.com)and ordered a pair of their FMJ (Full Metal Jacket) earphones. The order came rather quickly, just before Christmas. When I opened up my present, it turned out to be the WRONG pair of headphones. They were in fact the Titan pair instead (which were 20 dollars less). So I called them, but only reached their voice mail for 3 days straight before finally waiting for 15 minutes one day to reach someone, who did not seem professional at the least. Again,... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    BadBadJuJu's Picture   BadBadJuJu    2 Comments   Comments


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