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Skullcandy Complaint - Skullcandy = Bad Customer Service - Customer Service
Skullcandy Complaint

Skullcandy Complaint

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Skullcandy = Bad Customer Service - Customer Service


As I type this, I feel the most frustration pulsing through my veins I've felt in a long time. I went to their website (www. skullcandy .com)and ordered a pair of their FMJ (Full Metal Jacket) earphones. The order came rather quickly, just before Christmas. When I opened up my present, it turned out to be the WRONG pair of headphones. They were in fact the Titan pair instead (which were 20 dollars less). So I called them, but only reached their voice mail for 3 days straight before finally waiting for 15 minutes one day to reach someone, who did not seem professional at the least. Again, as I received the next pair they sent, they were the same type, same color, and same WRONG pair!! Now I must call them again Monday to get another. Oh, and did I mention they didn't even include a shipping label so that it would be free to mail it back? Yeah. You really must have patience to order their product online because this is what you may get.


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Comments


akevin2947 says: (9 years ago)
 0
Don't buy direct from Skullcandy. I purchased online on Dec. 10, 2008 and I'm still waiting to recieve my order more than one month later. They have ignored five e-mails and after waiting on the phone for three minutes during their normal business hours I received a message saying their customer service was now closed.




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